1. OUR COMMITMENT
2. COLLECTION OF PERSONAL INFORMATION
2.1 Information we collect from you
We collect personal information about our customers including contact information and any other personal information our customers may give us. We collect this information in order to further provide warranty service, normal service and repair, helpline assistance, and for other support to customers.
We may also collect other personal information include contact, financial and trading information and any other personal information. We collect this information in order to provide commercial services or credit. Generally if appropriate, we will tell you why we are collecting personal information and how we plan to use it or these issues will be obvious when we collect the information.
We may also collect personal information about customers when conducting market research or to market other services that Davey offer (you can opt out of receiving such marketing information at any time).
2.2 Web sites
2.3 Information we collect from other parties
We may also collect information about you from other parties such as credit reporting agencies and from our dealers including our Authorised Warranty Service Dealers.
We sometimes collect personal information from third parties about potential clients or suppliers. This information may be used to ask you if you wish to be placed on one of our mailing lists, or to send you other promotional material.
2.4 Sensitive information
We do not collect sensitive information such as your race, religion, beliefs or sexual preference except where you have consented or where we are permitted or required by law to do so.
2.5 What happens if you choose not to provide the information?
You do not have to give us your personal information. However, if you choose not to, we may not be able to provide you with our full range of support and services.
3. DISCLOSURE OF PERSONAL INFORMATION
We will not disclose information we collect about you to any third parties without your prior consent. Similarly, we will not sell any information we collect about you.
However we may disclose personal information for the purpose specified to you at the time of collection or for other purposes if:
· you would reasonably expect us to disclose such information for that purpose
· that purpose is related to the purpose specified to you at the time of collection,
· the disclosure is to other organisations with which Davey has a business relationship where such organizations have agreed to treat the personal information in accordance with the Privacy Act 1988 (Cth); or
· where we are permitted or required by law, or it is in the interests of public safety to do so.
For instance, we may disclose your personal information to credit reporting agencies for the purposes of ascertaining or assisting others as to your credit worthiness. We may disclose your personal information to our dealers for the purpose of providing warranty service or service and repair.
4. YOU CAN ACCESS AND CORRECT INFORMATION
We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is accurate, complete and up-to-date.
If you wish to access the information we hold about you, you are welcome to contact our Privacy Compliance Officer who will respond to you within 30 days. A handling fee may be payable so that we can obtain the information you require.
You can also request that information about you be corrected or deleted.
5. RIGHT TO REFUSE ACCESS OR CORRECTION
We reserve our right to refuse your request for access or correction if, for example, we consider your request to be frivolous or vexatious, or if we are legally entitled to do so.
If we refuse your request, we will give you our reasons. If we refuse your request to correct information we hold about you, we will give you the opportunity to post a statement of your claim where we hold your personal information.
We will take all reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.
7. UPDATING OUR PRIVACY STATEMENT
By providing your personal information to us or by using our web site, you are indicating your acceptance of Davey's current policy.
8. COMPLAINTS AND FURTHER INFORMATION
Compliance Officer: John Antonie
Telephone: +61 3 9730 9222
Facsimile: +61 3 9753 4100
Street Address: 6 Lakeview Drive, Scoresby, Australia
Postal Address: 6 Lakeview Drive, Scoresby 3179, Australia